Where do I begin! When my car first broke I called numerous of places and no one would touch my car, either cause the age of my car which really isn't that old, 1997, or because the issue, security system locked me out of my car where it wouldn't crank, or a combination of both. I was eventually referred to Gerald at All Pro Tune Up. Once my tow truck driver came and picked up my vehicle and found where my car was going he started to tell me bad reviews on All Pro. So of course now I am second guessing all things but at this point I had no choice. I didn't know where else I could take my car. So I was just along for the " ride " now. I originally talked to Gerald on the phone before having my car towed there and he was very polite and even gave me some things to try at home first, which I already had before calling around looking for a shop. Once my car made it to the shop I received a text stating it was there and was put on the work list. I kept hearing things like " they are over priced " " they purposely break stuff so you have to come back " " they will quote you one price and charge you another " and " your a women, they are gonna take advantage of you ". So as I sat patiently in the unknown of what was really wrong with my car which felt like forever but was only a few days cause they were closed for one of the days. They called and I spoke with Steve who explained what was wrong and quoted me a price. I also received an email with a break down of the problem discussed on the phone. He was also very kind. Now I just wait for the part to come in, them to fix it and go from there. The very next day Steve called back and said it was all fixed. I was good to go. Same price he quoted me the day before. Needless to say I was very pleased with the service. The staff I dealt with was very kind. I don't fell I was over charged at all. I don't usually do reviews too often but I felt I needed to share my good experience with this shop as I heard some negative things. Some ppl may have had some bad experience's but honestly that's gonna be any shop you go to. I am grateful for my experience and if I need a mechanic again I will be going back!